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Heads Up! Something Went Wrong. Select Another Payment Method or Try Again Later.

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Set payment problems on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then accept a trouble with or question about it, come across issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the peak, select Alerts Notification bell icon.
  3. If you accept a red warning, enter your payment data and wait for the squad to respond.

    Google Pay notifications

  4. Cheque your email for the review results.

Endeavour to pay with a different payment method

If there's a problem with one payment method you can endeavor paying with a different i.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the detail yous desire to purchase & tap the cost.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a trouble with your credit or debit carte du jour if you see one of the post-obit mistake messages:

  • "Unable to process payment: low card residue"
  • "Unable to consummate transaction. Please employ another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired menu"
  • "Correct this card info or try another card"

To gear up these errors, try the post-obit steps:

Make sure your carte & address information is upwards to date

Expired credit cards or sometime billing addresses are a common reason for payments not to piece of work properly. To update this information utilize Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Bank check that your card address matches the accost in Google Payments

If your credit card is registered to a different address that tin cause the payment to be declined. Cheque the zip lawmaking matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method yous are trying to apply for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

And then, try your purchase once again.

Submit any extra data that is requested

If the error message is followed by instructions for submitting boosted information to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make certain you have enough to consummate the purchase.

Contact your bank or card issuer

Your menu may accept specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to inquire about the transaction and see if they know the reason for the decline.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Rest, Gift Cards, and more)

If you see "Your payment was declined due to an upshot with your business relationship"

If y'all see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a fiddling more data to protect your account confronting fraud.
  • We need a little more data to comply with EU law (Customers from European Union member states only).

To assistance fix these issues:

  1. Go to the payments middle.
  2. Have action on whatsoever errors or requests in the payments center.
    • You might demand to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment data are up to appointment.

If you lot are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Make sure you're connected to your carrier network, direct or past wi-fi.
  • Brand sure yous've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If y'all yet take issues, contact your mobile phone service provider for assist.

If you lot tin't add a payment method or accept a problem with a unlike payment method

If you lot're having a trouble with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatsoever notifications or requests for information & provide annihilation that's asked for.
  3. Check that your address is upwards to engagement.
  4. Check that the payment methods listed are the ones y'all want to use.

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported equally stolen. You must verify the card before yous tin can utilise information technology once more:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Side by side to the carte that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside 2 days, you'll find a temporary accuse on your card argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you try to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your menu.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Bank check your card argument. You lot should observe a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this bill of fare for this purchase. Try to make the buy again with a different card.

If the bill of fare you want to apply isn't listed, follow the on-screen instructions to add together a new card.

If you use dual SIM card devices

Bank check if the correct SIM carte du jour is in slot ane and remove any SIM card from slot two.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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